Privacy Policy

This Privacy Policy explains how En Route Driving Ltd collects, uses, stores and protects your personal information when you use our website, make an enquiry, register for driving tuition or use our services.

1. Who We Are

En Route Driving Ltd is responsible for the personal information covered by this Privacy Policy.

En Route Driving Ltd
Registered Office: 2 Melville Street, Falkirk, FK1 1HZ
Company Registration: SC570900
Website: https://enroutedriving.co.uk/
Email: info@enroutedriving.co.uk

2. Personal Information We Collect

Depending on how you use our services, we may collect information including:

• Your name, address, email address and telephone number.
• Your postcode and preferred lesson or meeting location.
• Information provided through our enquiry, registration, availability and other online forms.
• Information relating to the driving service you require.
• Driving licence information where required for driving tuition.
• Information about your theory or practical driving test where relevant to your tuition.
• Lesson bookings, cancellations, attendance and payment records.
• Lesson hours, training records and driving progress.
• Communication between you, your instructor and our Driving School Support Hub.
• Technical information collected when you use our website, such as IP address, browser information and cookie data.

3. How We Collect Your Information

We normally collect information directly from you when you:

• complete a form on our website;
• register for driving tuition;
• book or manage driving lessons;
• use the Total Drive app or related booking services;
• contact the Driving School Support Hub or your instructor;
• make a payment; or
• provide information during your driving tuition.

We may also receive relevant information from your driving instructor, our booking and administration systems, payment providers or another person acting on your behalf where appropriate.

4. Why We Use Your Personal Information

We use personal information where necessary to:

• respond to enquiries;
• register pupils and provide driving tuition;
• match pupils with suitable instructors where applicable;
• manage lesson bookings, cancellations and availability;
• process and record payments and lesson credits;
• maintain lesson and pupil progress records;
• help pupils and instructors plan training and practical driving tests;
• provide customer and administrative support;
• deal with complaints or concerns;
• maintain the safety and security of our services;
• meet our legal, regulatory and professional obligations; and
• operate and improve our website and services.

5. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we may process your information because:

• it is necessary to take steps at your request before entering into a contract or to provide services under our agreement with you;
• we have a legal obligation to process or retain certain information;
• we have a legitimate business interest in operating, administering, protecting and improving our driving school services, provided those interests do not override your rights; or
• you have given consent where consent is the appropriate lawful basis.

Where we rely on consent, you can withdraw your consent at any time.

6. Driving Instructors and Service Providers

We do not sell your personal information.

We may share relevant personal information where necessary with:

• your allocated or prospective driving instructor;
• staff or authorised persons providing Driving School Support Hub and administrative services;
• Total Drive and other systems used for pupil management, bookings and lesson records;
• payment and banking providers used to process or record payments;
• website hosting, email, CRM, communications and technology providers that support our services;
• professional advisers where reasonably necessary; and
• government, regulatory, law-enforcement or other authorities where we are legally required to provide information.

Service providers acting on our behalf are only permitted to use personal information for the services they provide to us and subject to appropriate data protection requirements.

7. International Data Transfers

Some technology or service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with UK data protection law and that appropriate safeguards are used where required.

8. Lesson and Progress Records

We and your instructor may maintain records of your driving tuition, including lessons completed, areas covered, progress, payments and other information reasonably required to manage your training.

These records may be maintained using Total Drive, our CRM or other authorised systems used to provide and administer our services.

9. Practical Driving Tests

If you provide information about a practical driving test, we may use that information to help manage your training, instructor availability and any separate request you make for an instructor or tuition vehicle for your test.

Pupils remain responsible for booking, changing and managing their own DVSA practical driving test.

10. Photographs, Videos and Social Media

We will not publish identifiable photographs or videos of pupils for promotional or social-media purposes without the appropriate permission.

Where we rely on consent for this purpose, consent can be withdrawn for future use by contacting us.

11. Website, Analytics and Cookies

Our website may collect technical information such as your IP address, browser type, device information and information about how the website is used.

We may use analytics services to help us understand website use and improve our services.

Our use of cookies and similar technologies is explained separately in our Cookie Policy.

12. Embedded Content and External Services

Our website may contain embedded content or links to services provided by other organisations. These services may collect information about your interaction with their content in accordance with their own privacy policies.

13. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, regulatory, safeguarding, complaints or business-record requirements that apply.

Different types of information may therefore be kept for different periods. When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where appropriate.

14. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to pupil information is limited to people and service providers who reasonably require access in order to provide or administer our services.

15. Data Breaches

If a personal data breach occurs, we will assess the incident and take appropriate action. Where required by data protection law, we will report the breach to the Information Commissioner's Office (ICO) and inform affected individuals where necessary.

16. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we use your information, you may have rights including:

• the right to request access to your personal information;
• the right to ask us to correct inaccurate or incomplete information;
• the right to request deletion of your information in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to certain processing;
• the right to data portability where applicable; and
• the right to withdraw consent where we rely on consent.

You have the right to object to processing based on our legitimate interests in certain circumstances.

To exercise any of your rights, please contact us at info@enroutedriving.co.uk.

Some rights are subject to legal conditions and exemptions, and we may need to retain certain information where we have a lawful reason to do so.

17. Automated Decision-Making

We may use automated systems to help administer enquiries, availability, communications and other parts of our driving school service. However, we do not make decisions based solely on automated processing that have legal or similarly significant effects on pupils without appropriate safeguards where required by law.

18. Complaints About Your Personal Information

If you have concerns about how we use your personal information, please contact us first at info@enroutedriving.co.uk so that we can investigate your concern.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office – Make a Complaint

19. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The current version will be published on this website.