SECTION A

GENERAL DRIVING LESSON TERMS & CONDITIONS

These Terms and Conditions apply to driving tuition provided through En Route Driving Ltd. By registering for tuition, booking a lesson or beginning tuition, you confirm that you have been given access to these Terms and Conditions and agree to them.

Business Details

En Route Driving Ltd
Registered Office: 2 Melville Street, Falkirk, FK1 1HZ
Company Registration: SC570900
Email: info@enroutedriving.co.uk

Driving tuition may be delivered by an approved driving instructor working with En Route Driving Ltd.

1. Driving Licence and Eyesight

All pupils must hold a valid provisional or full driving licence that legally entitles them to drive the vehicle being used for tuition.

Before tuition begins, your instructor may carry out the appropriate driving licence and eyesight checks. You must be able to read a vehicle number plate from the distance required by law. These checks may be repeated during your training where appropriate.

You must tell your instructor about anything that could affect your legal entitlement or ability to drive safely.

2. Lesson Bookings and Duration

Lesson availability, duration and current prices will be shown through our booking system, website or confirmed to you before booking.

Lessons should begin and finish at the agreed times. The lesson includes the full period booked, including any agreed briefing, practical tuition, feedback and progress review.

Bookings are subject to instructor availability. En Route Driving Ltd and your instructor cannot be held responsible for unavoidable disruption caused by circumstances outside reasonable control, including severe weather, vehicle breakdown, illness, road closures or DVSA cancellation or postponement of a driving test.

If your instructor needs to cancel or rearrange a lesson, you will not be charged for tuition that has not been provided.

3. Pupil Cancellations and Rescheduling

At least 36 hours' notice must be given if you need to cancel or reschedule a lesson.

To cancel or reschedule a lesson, you must email the Driving School Support Hub at info@enroutedriving.co.uk at least 36 hours before the lesson. Please include your name, lesson date and time, and your instructor's name.

Where less than 36 hours' notice is provided, the lesson may be charged in full or the relevant lesson credit may be deducted, unless we agree otherwise because of exceptional circumstances.

4. Payments

Payment must be made in accordance with the price and payment arrangements shown when your lesson or course is booked.

Payments may be made by debit or credit card through the Total Drive app or, where available, by bank transfer.

If paying by bank transfer, payment should normally be made at least 2 days before you intend to use the credit so that the payment can be received and added to your account.

Bank transfer details:

• Account Name: En Route Driving Ltd
• Sort Code: 40-20-55
• Account Number: 10348201

Making a bank transfer does not by itself reserve a lesson. A lesson is secured only once the booking has been successfully completed and confirmed.

5. Advance Payments and Lesson Credits

Money paid in advance for driving lessons will be recorded against your account and used to pay for tuition as lessons are delivered.

Where applicable, pupils can view or request information about their remaining lesson credit.

We will maintain appropriate records of advance payments and lessons delivered.

If there is a problem with a lesson or payment, please contact us as soon as possible at info@enroutedriving.co.uk, giving your name, lesson date and time, and instructor's name.

6. Online Booking and Total Drive

En Route Driving Ltd uses Total Drive to assist with lesson bookings, pupil records, payments, lesson progress and other administrative services.

Pupils may be required to register for and use the Total Drive app to manage their lessons.

Where a particular lesson duration or service is not available through online booking, please contact the Driving School Support Hub for assistance.

7. Block Booking Discounts – When Offered

From time to time, En Route Driving Ltd may offer block booking discounts, lesson bundles or promotional booking arrangements. These offers are not available at all times and are subject to availability and any conditions shown when the offer is made.

Where a block booking discount requires a pupil to book multiple lessons per week, the pupil must meet the minimum booking requirement stated in the offer.

Where a unique discount code is provided, it may only be used in accordance with the conditions attached to that offer.

If a discount is conditional upon booking two or more lessons and a later cancellation means the pupil no longer meets the qualifying conditions, the remaining lesson may be recalculated at the normal lesson price.

Misuse of a promotional or discount code may result in the discount being removed and the booking being recalculated at the correct price.

7.1 Existing Block Booking Vouchers

We no longer routinely issue the previous block booking vouchers. Where an existing valid voucher remains in circulation, the conditions issued with that voucher will continue to apply, subject to the pupil's statutory consumer rights.

If you experience difficulty booking the lessons covered by a valid voucher, please contact info@enroutedriving.co.uk before the voucher expires so that we can review the circumstances.

8. Progress Records and Training

Your instructor will monitor your progress throughout your training. Lesson hours, areas covered and progress may be recorded through Total Drive or another appropriate pupil record system.

You will be kept informed of your progress and any further training your instructor believes is required to help you achieve your driving goals and reach the required driving standard.

Any estimate of the number of lessons or hours required is a guide only. Learning rates vary between pupils and additional tuition may be recommended.

Your instructor can provide guidance about your progress, test readiness and suitable times for booking a test.

9. Booking your practical driving test does not automatically book or reserve your instructor or their vehicle for the test.

If you would like to use your instructor's vehicle for your practical driving test, you must make a separate test-day vehicle booking request by completing the relevant online form.

Once your request has been received, we will check your test details, instructor availability and any other requirements before confirming whether the service can be provided.

You should not assume that your instructor or their vehicle is available for your test until your test-day vehicle booking has been confirmed.

Your instructor will continue to monitor your progress and advise you if further training is recommended before your test.

The instructor may refuse or withdraw the use of their tuition vehicle where they reasonably believe that the pupil has not reached a safe test standard, the vehicle cannot legally or safely be used, or other circumstances make its use inappropriate.

Where reasonably possible, the instructor will provide sufficient notice if they are unable to provide their vehicle so that the pupil can consider their available options.

10. Professional Conduct, Safety and Safeguarding

Our instructors are expected to act professionally, lawfully and respectfully and to follow the professional standards expected of DVSA approved driving instructors.

We aim to provide a safe learning environment for all pupils, including pupils under 18 and vulnerable adults.

Instructors must maintain appropriate professional boundaries and must not discriminate, use inappropriate or intimidating language, make unnecessary physical contact or behave in a way that could reasonably be considered inappropriate.

Pupils are also expected to behave respectfully towards instructors, staff and other road users.

An instructor may stop or refuse tuition where they reasonably believe that continuing the lesson would be unsafe or where abusive, threatening, discriminatory or seriously inappropriate behaviour occurs.

11. Mobile Phones and Distractions

Instructors must not use a hand-held mobile phone or other hand-held device while supervising a pupil who is driving.

Where a device needs to be used for progress records, diagrams or training purposes, the vehicle must first be parked safely and appropriately.

Pupils must also avoid using mobile phones or other devices in a way that could distract them while driving.

12. Refunds

Refunds may be requested for unused lesson credit, subject to any applicable booking, cancellation or promotional conditions and the pupil's statutory consumer rights.

If a lesson is already booked, the normal 36-hour cancellation requirement applies.

Refund requests should be made in writing to info@enroutedriving.co.uk.

Where a pupil voluntarily requests a refund of unused lesson credit, the Driving School may deduct any genuine, non-refundable payment or platform costs that were actually incurred when the original payment was made, but only where such a deduction is permitted by law. Any deduction will be limited to the actual cost incurred and will be explained before the refund is completed.

No such deduction will be made where the payment method used did not result in a non-refundable cost to the Driving School.

These deductions will not apply where the pupil is legally entitled to a full refund, including where applicable consumer law requires the Driving School to provide the refund without charge.

Approved refunds will normally be made by bank transfer and processed promptly.

Where lessons were purchased as part of a discounted offer and some lessons have already been used, the value of lessons already delivered may be recalculated at the normal applicable lesson rate before the remaining refundable balance is calculated, provided this formed part of the conditions of the offer.

Nothing in these Terms and Conditions affects your statutory consumer rights.

13. Privacy, Confidentiality and Personal Data

En Route Driving Ltd and its instructors will handle personal information in accordance with applicable data protection law.

Information may be collected and processed where reasonably necessary to administer enquiries, pupil registration, driving tuition, lesson bookings, payments, progress records, customer support, legal obligations and related driving school services.

Your information may be processed using third-party systems used to provide these services, subject to appropriate data protection arrangements.

Personal information obtained during tuition will be treated appropriately and confidentially and will not be disclosed without a lawful reason.

Client photographs, videos or other identifiable information will not be published for promotional or social-media purposes without the appropriate consent.

For further information about how personal data is handled, please read our Privacy Policy.

14. Complaints

We aim to deal with concerns fairly, professionally and promptly.

If you are unhappy with any part of the service, please contact the Driving School Support Hub in the first instance at info@enroutedriving.co.uk. Please provide your name, instructor's name and details of your concern.

Complaints will be recorded, reviewed and we will aim to resolve them as quickly as reasonably possible.

If a complaint about the business service cannot be resolved through our complaints process, you may seek independent consumer advice through Citizens Advice.

If your concern relates to the professional conduct of an approved driving instructor, you may also contact the Driver and Vehicle Standards Agency (DVSA) where appropriate.

15. Acceptance of Terms

These Terms and Conditions will be made available to pupils before or at the start of tuition.

By registering, booking or receiving driving tuition after being provided with these terms, you acknowledge that you have had the opportunity to read and understand them.

These terms may be updated from time to time to reflect changes to our services, legislation, DVSA requirements or professional standards. The terms applicable to a particular booking will be those communicated or made available to you at the relevant time.

SECTION B

FAST PASS / INTENSIVE COURSE TERMS & CONDITIONS

These additional terms apply when you book a Fast Pass or intensive driving course through En Route Driving Ltd. Section A also applies unless a specific term below states otherwise.

1. Course Arrangements

Your course will consist of the number of tuition hours agreed when your booking is confirmed.

Course hours and dates depend on instructor availability and the pupil's training requirements. An intensive course is not guaranteed to be completed within one week. Larger courses may be spread over a longer period.

2. Practical Driving Test

The pupil is responsible for booking, changing, swapping and cancelling their own DVSA practical driving test.

En Route Driving Ltd and its instructors cannot book or manage a car driving test on the pupil's behalf.

Before booking a practical test, pupils should consider the instructor's working days, availability and any advance notice requirements communicated to them.

Once a test has been booked, the pupil should provide the test details so that instructor and vehicle availability can be checked.

A pupil's test booking does not automatically guarantee that an instructor or tuition vehicle will be available for that test.

3. Course Price and DVSA Test Fees

The price quoted for a Fast Pass or intensive course covers the driving tuition and any other services specifically stated in the course offer.

DVSA theory and practical driving test fees are not included unless expressly stated otherwise in writing.

The pupil is responsible for paying DVSA directly for any test they book.

4. Deposits and Payment

Where a deposit is required, the amount and purpose of the deposit will be explained before payment.

Any remaining course balance must be paid by the date confirmed when the course is arranged.

Deposits may be used to reserve instructor time and course availability. Cancellation and refund entitlement will depend on the circumstances, notice provided, services already supplied or specifically reserved, and the pupil's statutory consumer rights.

5. Course Estimates and Additional Tuition

Course recommendations are based on the information available at the time of booking, any assessment completed and the instructor's professional judgement.

They are estimates only and do not guarantee that a pupil will reach test standard within a particular number of hours or pass a driving test.

Your progress will be reviewed during the course and your instructor will advise you if further tuition is recommended.

6. Test Readiness and Instructor Vehicle

Your instructor will advise you about your progress and whether they believe you have reached a safe test standard.

If you intend to use the instructor's tuition vehicle for your practical test, its use must be agreed with the instructor.

The instructor may withhold use of their vehicle where they reasonably believe the pupil has not reached a safe test standard or where the vehicle cannot appropriately be provided.

This does not prevent a pupil from managing their own DVSA test or using another suitable vehicle that meets DVSA requirements.

7. Theory Test Transport

If transport to a theory test centre is specifically requested and agreed as part of a driving lesson, the travelling and waiting arrangements agreed with the pupil may form part of the booked lesson time.

SECTION C

DRIVING LESSONS IN THE PUPIL'S OWN CAR

These additional terms apply where an instructor agrees to provide tuition using the pupil's own vehicle. Section A also continues to apply.

1. Instructor

Tuition will be provided by an appropriately registered driving instructor authorised to provide paid driving instruction.

The instructor may agree to provide tuition in the pupil's own vehicle provided the instructor is satisfied that the vehicle, insurance and circumstances are suitable.

2. Vehicle Requirements

The pupil is responsible for ensuring that their vehicle is legal, roadworthy, appropriately taxed where required, has a valid MOT where required, and is correctly insured for the intended driving tuition.

The pupil must tell their insurer that the vehicle will be used for professional driving tuition where required by their policy.

The instructor may carry out reasonable safety checks before or during tuition and may refuse to use the vehicle if they reasonably believe it is unsafe, unsuitable, illegal or inadequately insured.

3. Driving Tests in the Pupil's Own Car

If the pupil intends to use their own vehicle for a practical driving test, they are responsible for ensuring that it meets the current DVSA requirements for vehicles used on driving tests.

Current requirements can be checked at GOV.UK – Using your own car for your driving test.

The pupil is responsible for booking and managing their own practical driving test.

Whether the instructor attends the test, accompanies the pupil during the test or provides any additional test-day service must be agreed separately in advance.

4. Safety and Insurance

The pupil remains responsible for the ownership, maintenance, roadworthiness and insurance of their own vehicle.

The instructor will take reasonable care while providing tuition but cannot accept responsibility for pre-existing faults, normal wear and tear or losses caused by matters outside the instructor's reasonable control.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer law.

If the instructor needs to use paid parking for their own vehicle solely in order to provide an agreed lesson in the pupil's vehicle, any parking charge payable by the pupil should be agreed beforehand where reasonably possible.

5. Lesson Scheduling and Cancellation

Lessons in the pupil's vehicle remain subject to the booking and cancellation provisions in Section A, including the 36-hour cancellation requirement.

6. Payments

The price and payment arrangements will be confirmed before tuition. Unless specifically agreed otherwise, payments will be handled through the normal En Route Driving Ltd payment arrangements described in Section A.

7. Confidentiality and Data Protection

Personal information obtained during tuition will be handled in accordance with Section A and our Privacy Policy.

8. Accidents and Incidents

If an accident, breakdown or other incident occurs while using the pupil's vehicle, the pupil and instructor must comply with their legal obligations and cooperate with any reasonable insurance or reporting requirements.

Responsibility for any loss or damage will depend on the circumstances, applicable law and relevant insurance cover. Nothing in these terms removes any legal rights or responsibilities that cannot lawfully be excluded.

9. Governing Law

These Terms and Conditions are governed by the applicable laws of Scotland and any mandatory consumer rights that apply to the pupil.

10. Acceptance

By booking or receiving tuition in their own vehicle after being provided with these terms, the pupil acknowledges that they have had the opportunity to read and understand the additional conditions that apply to using their own vehicle.